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Shipping
Detroit Speed offers free shipping on retail orders over $100.
Free Shipping only offered via ground to the contiguous US on retail orders over $100, excludes clearance parts and oversized packages. Does not include vendor products (Baer, Wilwood, Fuel Tanks, etc.).
Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.
If your order does not meet UPS ship requirements it will ship LTL carrier.
Should your order require a freight shipment, Detroit Speed quotes each freight order individually through FedEx Freight. Our Sales team will contact you with a freight quote at the phone number and/or email address provided at the time of ordering.
All orders are subject to product availability. Detroit Speed reserves the right to ship partial shipments to the customer based on product availability. A shipping tracking number will be provided via email to the email address provided at the time of ordering.
In the rare event your order never arrives, notification of lost items must be received within three business days of the delivery date noted on the tracking service results from the shipping carrier. Detroit Speed is not responsible for stolen goods. If your product does not arrive and Detroit Speed can confirm delivery via the shipping carrier, please contact the shipping carrier immediately to report the goods stolen.
Detroit Speed is not responsible for damage received during shipping made by the shipping carrier. Please contact the shipping carrier and Detroit Speed immediately to report any shipping damage. Photographs are required for a damaged goods claim and should be taken as soon as damage is noticed. For damage noticed upon delivery of a freight order, ensure to “Accept Shipment with Damage” when signing for the order or decline the shipment or you as the customer may be liable for any future damage reported.
The FedEx Damage Claim Process can be found on FedEx.com here: https://www.fedex.com/en-us/customer-support/claims.html
International customers are responsible for any applicable taxes and/or fees incurred on your shipment upon delivery in to your country. Detroit Speed uses Cargo Brokers International for International shipments. For damage goods claims, please contact the Charlotte, NC branch at 704-357-3079.
Return Policy
All returns are subject to the prior authorization of Detroit Speed Please call our Sales team at 704-662-3272 for a Returned Goods Authorization (RGA) number. Our Sales team will either authorize or deny the request for return at its discretion. All returns must be within 30 days of delivery, include a copy of the original invoice, be in its original packaging and include the RGA number on the outside of the packaging.
All products shipped are guaranteed to be free from manufacturer’s defects. If your order arrives with a manufacturer defect, please contact our Sales team at 704-662-3272 for replacement.
All products and their packaging must be in like-new condition. Products that have been altered, installed or modified are not returnable. Superseded, discontinued or obsolete items will not be accepted for return. Clearance items are sold as-is and will not be accepted for return.
All shipping costs for returns are the responsibility of the customer. All returns are subject up to a 20% handling/restocking fee. Detroit Speed will issue a credit to your credit card account in the amount of the charge minus any applicable handling/restocking fees. Individual bank policies will dictate when this amount is credited to your account.
Detroit Speed cannot accept returns or exchanges of product purchased through a Detroit Speed dealer. Please contact the selling dealer directly for any items ordered by a third party.
Order History and Tracking
You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.
Order Cancellations
Before it is processed for shipment, you can cancel your order by contacting customer service at (800) 638-0032 or email [email protected]
Notes:
If payment for your order has not been processed, it will be canceled and no charge will be made against your account.
If the payment was processed, you will receive a refund for the canceled items.
WARRANTY AGREEMENT
Detroit Speed warrants its products to be free from defects in materials and workmanship for a period of two years (24 months). This warranty is extended only to the first purchaser of any product at retail and who has retained ownership of the vehicle on which the product was originally installed. This warranty does not include any labor or materials not furnished by the manufacturer or any shipping or towing charges. It also does not cover any product repaired or altered in any way, misuse, and/or misapplication of the product. All warranty replacement or repair privileges are void when a product is modified by anyone other than Detroit Speed, Inc.
A dated purchase receipt or invoice must be presented with all claims. If DATE CODING is removed from the product, the warranty is void. If the product is found to be defective, Detroit Speed will repair, replace or refund the purchase price at Detroit Speed’s sole discretion.
Detroit Speed will pay all normal ground shipping cost on replacement products when the products returned are found to be defective or unacceptable due to an error on the part of Detroit Speed, Inc. All products found by Detroit Speed to be non-defective will be returned to the customer.