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Detroit Speed offers free shipping on retail orders over $149.
Free Shipping only offered via ground to the contiguous US on retail orders over $149, excludes clearance parts and oversized packages. Does not include vendor products (Baer, Wilwood, Fuel Tanks, etc.).
Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.
If your order does not meet UPS ship requirements it will ship LTL carrier.
Should your order require a freight shipment, Detroit Speed quotes each freight order individually through FedEx Freight. Our Sales team will contact you with a freight quote at the phone number and/or email address provided at the time of ordering.
All orders are subject to product availability. Detroit Speed reserves the right to ship partial shipments to the customer based on product availability. A shipping tracking number will be provided via email to the email address provided at the time of ordering.
In the rare event your order never arrives, notification of lost items must be received within three business days of the delivery date noted on the tracking service results from the shipping carrier. Detroit Speed is not responsible for stolen goods. If your product does not arrive and Detroit Speed can confirm delivery via the shipping carrier, please contact the shipping carrier immediately to report the goods stolen.
Detroit Speed is not responsible for damage received during shipping made by the shipping carrier. Please contact the shipping carrier and Detroit Speed immediately to report any shipping damage. Photographs are required for a damaged goods claim and should be taken as soon as damage is noticed. For damage noticed upon delivery of a freight order, ensure to “Accept Shipment with Damage” when signing for the order or decline the shipment or you as the customer may be liable for any future damage reported.
The FedEx Damage Claim Process can be found on FedEx.com here: https://www.fedex.com/en-us/customer-support/claims.html
International customers are responsible for any applicable taxes and/or fees incurred on your shipment upon delivery in to your country. Detroit Speed uses Cargo Brokers International for International shipments. For damage goods claims, please contact the Charlotte, NC branch at 704-357-3079.
New Unused Product Returns:
Your complete satisfaction is our priority. If an item purchased from Holley.com does not meet your expectations, it may be eligible for return.
- You may return new, unused parts within 90 days from the purchase date for a complete refund or exchange. To avoid a restocking fee, you must request a return within 60 days of purchase date, and Holley must receive the returned items within 90 days after purchase date.
- Items returned 91-180 days after the date of purchase will be subject to a 15% restocking fee
- Items are not eligible for return after 180 days unless there is a valid warranty issue and submission. The product must be in the original, manufacturer's box and must be sent freight prepaid
- Products that show signs of excessive age, abuse, improper handling, or have been modified beyond Holley’s instructions may be rejected and incur an inspection fee regardless of age
- Original shipping charges are non-refundable
Incorrect, Damaged, or Defective Product Returns:
Holley Performance Products will cover the shipping costs for the handling of returned product that was incorrect, damaged, or otherwise defective.
If you were sent an incorrect, damaged, or otherwise defective product, please contact Customer Service at (800) 638-0032 or email [email protected] and request a UPS pick-up or return label for the return of the product.
What to Expect:
Upon arrival of the returned product to Holley and Holley's determination that the returned product is new and unused, incorrect, damaged, or defective, Holley will issue a refund back to the credit card used on the original transaction. If Holley determines that the returned product was used, correctly shipped, undamaged, or not defective, Holley will return the product to you, freight collect, and will not issue a refund to your credit card.
Order History and Tracking
You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.
Before it is processed for shipment, you can cancel your order by contacting customer service at (800) 638-0032 or email [email protected]
If payment for your order has not been processed, it will be canceled and no charge will be made against your account.
If the payment was processed, you will receive a refund for the canceled items.
Detroit Speed warrants its products to be free from defects in materials and workmanship for a period of two years (24 months). This warranty is extended only to the first purchaser of any product at retail and who has retained ownership of the vehicle on which the product was originally installed. This warranty does not include any labor or materials not furnished by the manufacturer or any shipping or towing charges. It also does not cover any product repaired or altered in any way, misuse, and/or misapplication of the product. All warranty replacement or repair privileges are void when a product is modified by anyone other than Detroit Speed, Inc.
A dated purchase receipt or invoice must be presented with all claims. If DATE CODING is removed from the product, the warranty is void. If the product is found to be defective, Detroit Speed will repair, replace or refund the purchase price at Detroit Speed’s sole discretion.
Detroit Speed will pay all normal ground shipping cost on replacement products when the products returned are found to be defective or unacceptable due to an error on the part of Detroit Speed, Inc. All products found by Detroit Speed to be non-defective will be returned to the customer.